No refunds will be given. However, exchanges are available (for the same item) to customers within 3 days of product delivery. Hair extensions are considered a hygienic product, and therefore we only allow unopened items in the original packaging to be exchanged. In order to exchange a product, the following conditions must be met:

– Product(s) must be unopened in the original packaging.
– Product(s) must be unused and not damaged.
– Receipt or proof of purchase is required.

If the listed conditions are not met, Immaculate Extensions International Hair Collection reserves the right to refuse a refund.


To initiate a return, please contact customer service by e-mail at Customers are responsible to pay for their own return shipping.

Returns should be sent to:
Immaculate Extensions International Hair Collection
ATTN: Returns
444 Highland Ave NE
Atlanta, GA 30312

Please forward any questions to our customer service department. You may follow up on returns and/or refunds in process by contacting them at

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